CUSTOMER SURVEY SERVICES
CUSTOMER CHALLENGE
Are your customers satisfied? Happy customers, whether product purchasers or service users, are more likely to stay with your organization, buy more products and services, recommend you to new customers and be more forgiving when mistakes occur. So how can you improve customer satisfaction?
You need to ask customers what they think of your organization. Does your product represent good quality in their eyes? What do they think of your delivery, communication, and even your premises? Why do they buy your product when they do, and why do they buy from you and not from your competitor?
A customer satisfaction survey can provide you with this information. You can use it to make informed decisions, modify your products and services to meet customer requirements, and ultimately increase the profitability of your organization.
WHY CHOOSE APC?
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APC is passionate about helping organisations achieve sustainable high performance. We partner with our clients to deliver surveys, research and consulting services.
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APC measures and improves employee, customer, patient, board and other stakeholder engagement. We also carry out custom research projects based on clients' unique needs.
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APC help simplify what can often be an overwhelming task. We can help create, administer and process a cost-effective outbound telephone survey program that will provide vital information about market needs and how well they are being met.
Our Customer Survey Services can help you find answers to questions such as:
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How well are we satisfying our customers' needs?
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How do our customers rate the value of our products and/or services?
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What products/services do our customers consider most important?
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Which of our customers or sales territories are secure? Which are at risk?
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What new customer needs are emerging?
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How can we win back the accounts we have lost?
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Are our relationships with customers improving or deteriorating?
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What are our perceived strengths and weaknesses?
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How strong a recommendation would they give us?
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In what areas do our competitors outperform us?
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How effective are our advertising and promotional activities?
Customer satisfaction surveys can be out-sourced in part or in full to our services team. With a wealth of experience in this area, APC ensures that the objectives identified in the research brief are met, data is collected and managed to the highest levels of accuracy, and results are presented in an intelligible yet comprehensive form.
Whether it is help developing questionnaires, or translating into other languages, or developing sophisticated survey reports, or just hosting online questionnaires, APC can assist. APC is a professional survey management service with over 10 years’ experience. No matter how small or large the survey task, our APC team can help.